Airports

 

Airports and Airlines in Indonesia are slowly improving their services for people with disabilities, thanks to the unremitting lobbying by concerned people themselves. 

  • To cover the long distances within airports, Ambulift in Jakartawheelchairs are provided and -at least in the bigger airports- usually in proper shape.
  • Wheelchair-accessible toilets are -at least in the bigger airports- available. Door width is commonly 75 cm. An exception is the new airport in Bali with 95 cm.
  • Airline personnel are responsible for assisting wheelchair-using passengers throughout their way from check-in to embarkation and the other way round. This service, according to local persons with disabilities, is not yet flawless.
  • Problematic is the frequent absence of passenger bridges to and from the planes: Either an airport has no bridge at all (Yogyakarta), or planes are sometimes parked in remote areas of the airport without access to bridges. Some airlines on some airports have mobile elevators (ambulift) for these situations (Garuda in Bali and Jakarta).

Have a look at the information on individual airports below on this page.

 

Sukarno-Hatta International Airport – Jakarta

  • Arrival halls are on ground floor, Departure is on the second level. Accessible elevators are available.
  • Drop off and pick up access is good in both domestic and international parts.
  • Both in arrival and departure hall accessible restrooms are available. Door width is 75 cm. The toilet compartments are spacious. Grab bars are installed.
  • Upon information beforehand, airline personnel assists passengers at departure and arrival.
  • Usually embarkation/disembarkation is done via passenger bridges. If the plane is parked in remote areas without these bridges, on flights with Garuda Indonesia and upon information beforehand, wheelchair-using passengers are assisted to embark and disembark their plane by using an ‘ambulift’.

 

Adisucipto International Airport – Yogyakarta

  • The whole airport is on ground floor. There is one slope leading up to the taxi stand at the domestic part of the airport.
  • Drop off and pick up access is good in both domestic and international parts.
  • Both in arrival and departure hall accessible restrooms are available. Door width is 75 cm. The toilet compartments are spacious. Grab bars are installed.
  • Upon information beforehand, airline personnel assists passengers using wheelchairs through at departure and arrival.
  • The problem at Yogyakarta airport is that it does not have passenger boarding bridges, or a mobile lift to enable wheelchair users to embark and disembark a plane. There is no other way than the aircraft stairs. Wheelchair users are assisted by a team of 4 experienced personnel. A new airport is in planning with hopefully better conditions.

 

Sultan Hasanuddin International Airport – Makassar

  • Check in is on ground floor, departure is on the second level. Accessible elevators are available.
  • Drop off and pick up access by private car is good. Taking a taxi is a big mess. 
  • Accessible restrooms are available throughout the airport. Door width is 75 cm. Grab bars are installed.
  • Upon information beforehand, airline personnel assists passengers using wheelchairs at departure and arrival.
  • Embarkation/disembarkation is done via passenger bridges for aircrafts parked close to the main building. If they are not, wheelchair-using passengers are left with the only option of being carried up and down the aircraft stairs by airline/airport staff.

 

Ngurah Rai International Airport – Denpasar, Bali

  • Arrival halls are on ground floor, Departure is on the third level. Accessible elevators are available.
  • Drop off and pick up access is good in both domestic and international parts.
  • Both in arrival and departure hall accessible restrooms are available. Door width is 95 cm. The toilet compartments are spacious. Grab bars are installed.
  • Upon information beforehand, airline personnel assists passengers using wheelchairs at departure and arrival.
  • Usually, and particularly for international flights, embarkation/disembarkation is done via passenger bridges. If the plane is parked in remote areas without these bridges, on flights with Garuda Indonesia and upon information beforehand, wheelchair-using passengers are assisted to embark and disembark their plane by using an ‘ambulift’.

Contact us:info@accessibleindonesia.org