Airports and Airlines in Indonesia are improving their services and accessibility at airports for people with disabilities, thanks to the unremitting lobbying by concerned people themselves.

  • To cover the long distances within airports, wheelchairs are provided and usually in proper shape.

  • Wheelchair-friendly restrooms are available. Door width is commonly 75 cm, newer airports have 95 cm.

  • Airline personnel is responsible for assisting wheelchair-using passengers throughout their way from check-in to embarkation and the other way round. This service is not always flawless but getting better. Make sure you have reported the use of a wheelchair beforehand to the airline.

  • Problematic is the frequent absence of passenger bridges to and from the planes: Either an airport has no bridge at all (the old Yogyakarta airport), or planes are sometimes parked in remote areas of the airport without access to bridges. Some airlines on some airports have mobile elevators (ambulift) for these situations (Garuda in Bali and Jakarta).

ambulift Jakarta airport

Have a look at the information on individual airports below on this page.

Sukarno-Hatta International Airport - Jakarta

  • Generally, arrival halls are on ground floor, departure is on the second level. Accessible elevators are available.

  • The super modern new "Terminal 3 Ultimate" is used for international flights and flights of the national airline Garuda.

  • Drop off and pick up access is well oganised in both domestic and international parts.

  • Both in arrival and departure hall accessible restrooms are available. Door width is 75 cm. The toilet compartments are spacious. Grab bars are installed.

  • Upon information beforehand, airline personnel assists passengers at departure and arrival.

  • Usually embarkation/disembarkation is done via passenger bridges. If the plane is parked in remote areas without these bridges, on flights with Garuda Indonesia and upon information beforehand, wheelchair-using passengers are assisted to embark and disembark their plane by using an 'ambulift'.

  • Skytrains connect the terminals. While they in principle are wheelchair accessible, it is still quite a hassle to get there. The same is true for the new airport train to the city.

Adisucipto International Airport - Yogyakarta

  • Since 2019, Yogya has two airports: the old one is Adisucipto International Airport (JOG), very close to town and to the Prambanan Temples. The new one is Yogyakarta International Airport (YIA), at least 1.5 hours from town to the south-west. At the moment (August 2019) the new airport is not finished, only few airlines land and start from it. Pay attention to the abbreviation on your ticket: JOG or YIA! So far, international flights and Garuda flights are still on JOG.

  • Adisucipto airport: The whole airport is on ground floor. There some slopes to the taxi stand and parking areas. Drop off and pick up access is good but partly crowded. Both in arrival and departure hall accessible restrooms are available (75 cm). Wheelchair services by airport staff is not always good. The airport does not have any passenger bridges, wheelchair using passengers are carried up and down the plane's stairs, staff is well experienced in this.

  • The new airport: Passenger bridged, elevators, accessible restroom is all available. At the moment (August 2019) not everything is accessible yet, for example the passenger bridges end into stairs. This will all change in time.

Sultan Hasanuddin International Airport - Makassar

  • Check in is on ground floor, departure is on the second level. Accessible elevators are available.

  • Accessible restrooms are available throughout the airport. Door width is 75 cm. Grab bars are installed.

  • Upon information beforehand, airline/ airport personnel assists passengers using wheelchairs at departure and arrival. This is not always flawless.

  • Embarkation/disembarkation is done via passenger bridges for aircrafts parked close to the main building. If they are not, wheelchair-using passengers are left with the only option of being carried up and down the aircraft stairs by airline/airport staff.

  • Drop off by private car is good. At arrival, everything is a big mess, so make very clear where you will be picked up. Taking a taxi is possible and people have the intention to help, but it is chaotic and nerve wrecking.

Ngurah Rai International Airport - Denpasar, Bali

  • Arrival halls are on ground floor, Departure is on the third level. Accessible elevators are available.

  • Upon information beforehand, airline personnel assists passengers using wheelchairs at departure and arrival. This usually works smoothly.

  • Drop off and pick up access is good in both domestic and international parts.

  • Both in arrival and departure hall accessible restrooms are available. Door width is 95 cm. The toilet compartments are spacious. Grab bars are installed.

  • Usually, and particularly for international flights, embarkation/disembarkation is done via passenger bridges. If the plane is parked in remote areas without these bridges, on flights with Garuda Indonesia and upon information beforehand, wheelchair-using passengers are assisted to embark and disembark their plane by using an 'ambulift'.

If you have questions about services and accessibility at airports in Indonesia, contact us.